Privacy Policy
Last updated: 7 April 2026
1. Who We Are
J&L Security ("we", "us", "our") is a security systems installation and maintenance company. Our registered address is Jubilee House No3, The Drive, Great Warley, Brentwood CM13 3FR.
We are committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Data We Collect
We may collect the following personal data when you interact with us:
- Contact information: name, phone number, email address, postal address, and postcode
- Enquiry details: the service you are interested in, property type, and any details you provide about your security requirements
- Website usage data: pages visited, time spent on pages, and referring URLs (collected via cookies and analytics tools)
- Communication records: records of phone calls, emails, WhatsApp messages, and form submissions
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide quotes
- Arrange and carry out security surveys and installations
- Provide ongoing maintenance and support services
- Send service reminders (e.g., maintenance due dates)
- Improve our website and services
- Comply with legal and regulatory obligations
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your data on the following legal bases:
- Consent: when you submit a contact form or request a quote
- Contract: when we need to process your data to fulfil a service agreement
- Legitimate interest: to improve our services and website, and to respond to enquiries
- Legal obligation: to comply with applicable laws and regulations
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for up to 24 months. Customer records are retained for up to 7 years after the last service, in line with legal and warranty obligations.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where no legal obligation requires retention)
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at info@jandlsecurity.co.uk or call 0204 538 5925.
7. Cookies
Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies (such as Google Analytics) to understand how visitors use our site. You can control cookie preferences through your browser settings.
8. Third-Party Services
We may use the following third-party services which process data on our behalf:
- Vercel (website hosting)
- Google Analytics (website analytics)
- WhatsApp (messaging)
Each of these providers has their own privacy policy governing how they handle data.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.
10. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
11. Contact Us
For any questions about this privacy policy or your personal data, contact us at:
- Email: info@jandlsecurity.co.uk
- Phone: 0204 538 5925
- Address: Jubilee House No3, The Drive, Great Warley, Brentwood CM13 3FR